1,001 Reasons NOT to buy Lenovo
Search Engine:
complain lenovo
About 437,000 results (0.37 seconds)
This sums up Lenovo in about 3 seconds.
http://www.consumerdaddy.com/consumer-reviews-for-lenovo-computers-laptop-computers-p-1512.htm
http://onyoursi.de/wiki/personal-computers/lenovo/
Overview
Lenovo is a company that sells home computers, laptops and computer equipment. The company has received a high volume of complaints, and reached the top of the Better Business Bureau’s complaint list in 2007.
5 years later - it's still total crap.
Time is a precious resource.
It's one thing to buy a laptop... but it's another thing to spend hours and days - over weeks and months trying to get anywhere with BAD customer service.
The contract - by implication is that when a laptop is bought, SOME of that cost is for the servicing of the laptops, within the warranty period.
It's an aggregate cost.
Out of every 1,000,000 laptops sold, say 10% will fail within a year - within the warranty period.
Part of the factory price of the laptops, is allocated for the failures they produce.
As I have lived longer, I am now seeing the benefits of IF I have to spend my time on matters that are different to what I want to do or need to do, I have an expectation that assuming my laptop needed attending to via the company who manufactured it, that it will only take ONE phone call, it will take perhaps 5 minutes or not much more, and at best I will be talking to one and no more than two people.
This is about as good as it gets.
With my hardware supplier, it's usually way less - which is good, but with the people who run Lenovo - it's absolutely WAYYYYYYYYYYYYYYY more.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more phone calls.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more people I get transferred to when I do call.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more time per person, per call or transfer.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more times that things that ought to get done, that don't.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more getting stuck in their bullshit "grid lock" -
Time, after time, after time, after time.
Dealing with shitty companies / people / organisations / such as Lenovo - every interaction is a revolving door of MY TIME being wasted.
I have to allocate MY costs to fund spending that time being wasted, and I have to allocate the losses - of my earning capacity - of my time and resources being diverted into the customer service of Lenovo, instead of my customer service with my own clients.
So while the people in Lenovo like to factor in X costs as profit per unit and Y % of that profit to provide customer service / repairs etc... what they ARE NOT factoring in, is the actual cost to the customer, when they are considering the costs of their APPALLINGLY BAD customer service and the loss of future sales.
Assuming in simple speak, that a laptop is worth say $650 units of currency.
My time is say, $50 units of currency per hour. And I have had the misfortune to actually buy a Lenovo laptop - well within 3 months there are faults in abundance, and then I need to reinstall the operating system.
This turns into some 9 phone calls, including waiting, transfers, getting hung up on etc.. with an average time of say 45 minutes - just for the faults, and then another 7 phone calls with an average time of say 30 minutes, trying to get a copy of the Operating System, on a DVD, that they refused to initially supply with the laptop.
All up, that cost to me comes to say $20 for the resources - the phone and the call times, it costs me 9 x 45 minutes of my time about the faults and the repairs, and it costs me 7 x 30 minutes trying to get the DVD with a copy of the operating system I paid for.
So that is 615 minutes or 6 and 1/4 hours of my time at $50 units per hour, which is $313 units of lost earnings + the $20 to fund the operation.
Thus, I can either state, that the people who run Lenovo have cost me $333 of my time and resources, dealing with them and their bullshit customer service OR that the laptop has actually proven to be priced at $650 initially and an additional $333 on top of that within the first 3 months. Lenovo have cost you almost $1000 and you will have to go and spend an additional 2 days to earn the money that they caused you to lose......
Their ineptitiude, apathy, bad management, poor quality product and BAD customer service - is costing you BIG TIME.
Then add in things like the laptop that they asked you to send back to them getting returned a month or two or three later, and the fault has not been fixed etc..
Chances are that you may have had to go and buy ANOTHER laptop - so you can add on the price of that, and the lost time spent to earn the money to be able to get it - just so you can keep on operating your business.
I bought that laptop to work for ME, not for me to be pissing my time, money and resources against the wall, to be squandering, to be wasting "The Time of My Life" because of the people in that company are doing a piss poor job of it.
My advice is NEVER EVER buy a Lenovo computer AND never mind the glowing reviews of assorted editors awards and all that, because while the machine may seem nice, it's the back end costs to you that they are NOT factoring in.
The issues of RELIABILITY and the customer service factor of just how good it is or how much total bullshit you have to go through to even get anything done, is where much of the ongoing issues of YOUR TIME, money, resources and the capacity to EARN and be productive, or to cause you HUGE losses per issue, every time you contact them.
That $650 laptop has cost you $333 in time and earning capacity - that should have been spent on your own work with your own clients? While it's away for 3 months NOT being repaired - you needed another laptop - so that comes to another say $500 to $700 - that is another weeks work to be able to afford that - now that purchase from Lenovo has cost you around $1600 or so...
You lose the $1600 of your time and money - that goes to pay wages, rent, expenses and overheads etc.. and then you have to work EXTRA just to make up those losses with your clients.
That is NOT a good deal in anyones book.
You people in Lenovo and IBM - who in the fuck do you think you are?
This is what bullshit people in bad companies do to people who buy their products.
Computer Magazine reviews that only give the gushing glowing bullshit trips, ought to be dismissed outright.
The reviews that include reliability statistics and a fair insight into how well the companies and the people in these companies actually perform customer service and how promptly issues of import and urgency are attended too - are the reviews that ought to be taken seriously.
The reviews that say, "Laptop Model XYZ from Lenovo, was fairly good for the price BUT their customer service took 25 phone calls, endless transfers, hours on hold, 19 departments, 37 people.
Non of the calls were returned and when I did send the laptop back, it sat there for 2 months and the only reason why I got it back was because I had to make another 10 phone calls... taking 7 hours - and it was came back unrepaired"
Well these are the reviews about Lenovo that you should be taking seriously.
When buying equipment, it's not just the shelf price - it's the added on costs that you must consider.
When the customer service is excellent, sure things do happen but part of sale price was to include getting problems resolved promptly and with the minimum difficulties.
While I secretly despise the people in Apple computers, I do respect the issue of paying more and getting prompt repairs on the spot.
Where as Lenovo are just fucking bullshit.
When the customer service is appalling - they do nothing but cost you large amounts of money and TIME.
No matter how good a deal it seems, ring their customer service - several branches of it, such as sales, tech support, etc., and ask lots of difficult questions, and ask for the calls to be escalated - then calculate the bullshit factor - the ratio of what could have gotten done, in the time available, Vs. what actually got done.
So here is a list of just how bad Lenovo computers ARE and how much bullshit they expect customers to wear.
Have a look at these review sites and these are all a composite of my own experience in dealing with the IBM / Lenovo people.....
And think long and hard about ever buying anything from them ever.
In fact don't think - just don't buy - they are just not worth the hassle.
The laptops are crap and the service is WORSE.....
The little investment - with ONE little problem, can easily turn into a millstone around your neck - enough to sink you.
http://www.customerservicescoreboard.com/Lenovo
http://www.resellerratings.com/store/Lenovo
http://www.consumeraffairs.com/computers/lenovo.html
http://www.cnet.com/laptops/lenovo-thinkpad-t420-2nd/4852-3121_7-34562424.html
http://www.complaintsboard.com/complaints/lenovo-c364455.html
http://blog.thestateofme.com/2010/03/17/a-tale-of-bad-customer-service-lenovo/
http://compreviews.about.com/u/ua/support/LenovoSupport.htm
http://www.amazon.com/Lenovo-IdeaPad-09932JU-14-Inch-Graphite/product-reviews/B006M9ZX7S
http://amplicate.com/hate/lenovo
http://forum.notebookreview.com/lenovo-ibm/664714-lenovo-has-terrible-customer-support.html
http://forums.redflagdeals.com/horrendous-despicable-customer-service-lenovo-canada-1186597/
http://www.bbb.org/raleigh-durham/business-reviews/manufacturers-and-producers/lenovo-group-limited-in-morrisville-nc-90064256
http://www.complaintsboard.com/complaints/lenovo-apache-junction-arizona-c315614.html
http://lenovo.pissedconsumer.com/
http://www.thebuzzmedia.com/ibm-lenovo-thinkpad-support-is-unbelievably-bad/
I would also point out that I was told on the phone that if you request hardware replacement after 30 days, you are sent a refurbished part no matter what. Only if the device is replaced WITHIN the 30 days do you get a new part. That’s precious, where the hell was that notice on my support agreement? Oh it wasn’t.
It’s obvious I’m mad and frustrated, but why is the quality of this “support” so consistently bad? It’s probably good ThinkPad’s are decent machines, I could not fathom a company comming into the market with a flaky product and offer this level of support and hope to be in business for longer than a year.
If I had to buy another laptop again, I would take a long look at something else.
*(nothing has changed in the last 6 years)
http://www.bit-tech.net/news/hardware/2009/11/20/lenovo-responds-to-laptop-reliability-study/1
Page Link:
http://tinyurl.com/br6rtzb
complain lenovo
About 437,000 results (0.37 seconds)
This sums up Lenovo in about 3 seconds.
http://www.consumerdaddy.com/consumer-reviews-for-lenovo-computers-laptop-computers-p-1512.htm
Lenovo Computers Laptop Computers
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
|
| Consumer Satisfaction Level Summary |  |
http://onyoursi.de/wiki/personal-computers/lenovo/
Overview
Lenovo is a company that sells home computers, laptops and computer equipment. The company has received a high volume of complaints, and reached the top of the Better Business Bureau’s complaint list in 2007.
5 years later - it's still total crap.
Time is a precious resource.
It's one thing to buy a laptop... but it's another thing to spend hours and days - over weeks and months trying to get anywhere with BAD customer service.
The contract - by implication is that when a laptop is bought, SOME of that cost is for the servicing of the laptops, within the warranty period.
It's an aggregate cost.
Out of every 1,000,000 laptops sold, say 10% will fail within a year - within the warranty period.
Part of the factory price of the laptops, is allocated for the failures they produce.
As I have lived longer, I am now seeing the benefits of IF I have to spend my time on matters that are different to what I want to do or need to do, I have an expectation that assuming my laptop needed attending to via the company who manufactured it, that it will only take ONE phone call, it will take perhaps 5 minutes or not much more, and at best I will be talking to one and no more than two people.
This is about as good as it gets.
With my hardware supplier, it's usually way less - which is good, but with the people who run Lenovo - it's absolutely WAYYYYYYYYYYYYYYY more.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more phone calls.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more people I get transferred to when I do call.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more time per person, per call or transfer.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more times that things that ought to get done, that don't.
Wayyyyyyyyyyyyyyyyyyyyyyyyyy more getting stuck in their bullshit "grid lock" -
Time, after time, after time, after time.
Dealing with shitty companies / people / organisations / such as Lenovo - every interaction is a revolving door of MY TIME being wasted.
I have to allocate MY costs to fund spending that time being wasted, and I have to allocate the losses - of my earning capacity - of my time and resources being diverted into the customer service of Lenovo, instead of my customer service with my own clients.
So while the people in Lenovo like to factor in X costs as profit per unit and Y % of that profit to provide customer service / repairs etc... what they ARE NOT factoring in, is the actual cost to the customer, when they are considering the costs of their APPALLINGLY BAD customer service and the loss of future sales.
Assuming in simple speak, that a laptop is worth say $650 units of currency.
My time is say, $50 units of currency per hour. And I have had the misfortune to actually buy a Lenovo laptop - well within 3 months there are faults in abundance, and then I need to reinstall the operating system.
This turns into some 9 phone calls, including waiting, transfers, getting hung up on etc.. with an average time of say 45 minutes - just for the faults, and then another 7 phone calls with an average time of say 30 minutes, trying to get a copy of the Operating System, on a DVD, that they refused to initially supply with the laptop.
All up, that cost to me comes to say $20 for the resources - the phone and the call times, it costs me 9 x 45 minutes of my time about the faults and the repairs, and it costs me 7 x 30 minutes trying to get the DVD with a copy of the operating system I paid for.
So that is 615 minutes or 6 and 1/4 hours of my time at $50 units per hour, which is $313 units of lost earnings + the $20 to fund the operation.
Thus, I can either state, that the people who run Lenovo have cost me $333 of my time and resources, dealing with them and their bullshit customer service OR that the laptop has actually proven to be priced at $650 initially and an additional $333 on top of that within the first 3 months. Lenovo have cost you almost $1000 and you will have to go and spend an additional 2 days to earn the money that they caused you to lose......
Their ineptitiude, apathy, bad management, poor quality product and BAD customer service - is costing you BIG TIME.
Then add in things like the laptop that they asked you to send back to them getting returned a month or two or three later, and the fault has not been fixed etc..
Chances are that you may have had to go and buy ANOTHER laptop - so you can add on the price of that, and the lost time spent to earn the money to be able to get it - just so you can keep on operating your business.
I bought that laptop to work for ME, not for me to be pissing my time, money and resources against the wall, to be squandering, to be wasting "The Time of My Life" because of the people in that company are doing a piss poor job of it.
My advice is NEVER EVER buy a Lenovo computer AND never mind the glowing reviews of assorted editors awards and all that, because while the machine may seem nice, it's the back end costs to you that they are NOT factoring in.
The issues of RELIABILITY and the customer service factor of just how good it is or how much total bullshit you have to go through to even get anything done, is where much of the ongoing issues of YOUR TIME, money, resources and the capacity to EARN and be productive, or to cause you HUGE losses per issue, every time you contact them.
That $650 laptop has cost you $333 in time and earning capacity - that should have been spent on your own work with your own clients? While it's away for 3 months NOT being repaired - you needed another laptop - so that comes to another say $500 to $700 - that is another weeks work to be able to afford that - now that purchase from Lenovo has cost you around $1600 or so...
You lose the $1600 of your time and money - that goes to pay wages, rent, expenses and overheads etc.. and then you have to work EXTRA just to make up those losses with your clients.
That is NOT a good deal in anyones book.
You people in Lenovo and IBM - who in the fuck do you think you are?
This is what bullshit people in bad companies do to people who buy their products.
Computer Magazine reviews that only give the gushing glowing bullshit trips, ought to be dismissed outright.
The reviews that include reliability statistics and a fair insight into how well the companies and the people in these companies actually perform customer service and how promptly issues of import and urgency are attended too - are the reviews that ought to be taken seriously.
The reviews that say, "Laptop Model XYZ from Lenovo, was fairly good for the price BUT their customer service took 25 phone calls, endless transfers, hours on hold, 19 departments, 37 people.
Non of the calls were returned and when I did send the laptop back, it sat there for 2 months and the only reason why I got it back was because I had to make another 10 phone calls... taking 7 hours - and it was came back unrepaired"
Well these are the reviews about Lenovo that you should be taking seriously.
When buying equipment, it's not just the shelf price - it's the added on costs that you must consider.
When the customer service is excellent, sure things do happen but part of sale price was to include getting problems resolved promptly and with the minimum difficulties.
While I secretly despise the people in Apple computers, I do respect the issue of paying more and getting prompt repairs on the spot.
Where as Lenovo are just fucking bullshit.
When the customer service is appalling - they do nothing but cost you large amounts of money and TIME.
No matter how good a deal it seems, ring their customer service - several branches of it, such as sales, tech support, etc., and ask lots of difficult questions, and ask for the calls to be escalated - then calculate the bullshit factor - the ratio of what could have gotten done, in the time available, Vs. what actually got done.
So here is a list of just how bad Lenovo computers ARE and how much bullshit they expect customers to wear.
Have a look at these review sites and these are all a composite of my own experience in dealing with the IBM / Lenovo people.....
And think long and hard about ever buying anything from them ever.
In fact don't think - just don't buy - they are just not worth the hassle.
The laptops are crap and the service is WORSE.....
The little investment - with ONE little problem, can easily turn into a millstone around your neck - enough to sink you.
http://www.customerservicescoreboard.com/Lenovo
http://www.resellerratings.com/store/Lenovo
http://www.consumeraffairs.com/computers/lenovo.html
http://www.cnet.com/laptops/lenovo-thinkpad-t420-2nd/4852-3121_7-34562424.html
http://www.complaintsboard.com/complaints/lenovo-c364455.html
http://blog.thestateofme.com/2010/03/17/a-tale-of-bad-customer-service-lenovo/
http://compreviews.about.com/u/ua/support/LenovoSupport.htm
http://www.amazon.com/Lenovo-IdeaPad-09932JU-14-Inch-Graphite/product-reviews/B006M9ZX7S
http://amplicate.com/hate/lenovo
http://forum.notebookreview.com/lenovo-ibm/664714-lenovo-has-terrible-customer-support.html
http://forums.redflagdeals.com/horrendous-despicable-customer-service-lenovo-canada-1186597/
http://www.bbb.org/raleigh-durham/business-reviews/manufacturers-and-producers/lenovo-group-limited-in-morrisville-nc-90064256
This Business is not BBB Accredited
Lenovo Group Limited (Headquarters)
Find a LocationPhone: (877) 382-2067Fax: (585) 512-15391009 Think Pl, Morrisville, NC 27560-9002execcust@lenovo.comView Additional Email Addresseshttp://www.lenovo.com844 complaints closed with BBB in last 3 years | 273 closed in last 12 months
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 106 |
| Billing / Collection Issues | 48 |
| Delivery Issues | 101 |
| Guarantee / Warranty Issues | 92 |
| Problems with Product / Service | 497 |
| Total Closed Complaints | 844 |
http://www.complaintsboard.com/complaints/lenovo-apache-junction-arizona-c315614.html
Lenovo Complaints & Reviews - Bad customer service
I ordered a computer from Lenovo that had Vista Home Ed. Prem. 64 bit. Lenovo offers an upgrade to Windows 7. First, they sent me the wrong upgrade (32bit). After an hour on the phone and talking to half of Bombay, I was told to call a different number to talk to Georgia. I was told that a new replacement 64 bit had been authorized and would be shipped. Two weeks later I had not heard from Lenovo. I started the call process again. Three Indians later, I was informed that Georgia was wrong, I would have to send in an email from the Lenovo Windows 7 site before they could replace the software. I did. Two weeks later, no notification. I called Georgia and talked to the tech department again. Once again I was told that they had emailed whoever and authorized the upgrade. Four days later I get a notification that a upgrade to my computer had shipped, Windows 7 Home Ed. Premium (32Bit). Back on the phone again, Once again, another replacement copy of 64 bit is suppose to be shipped. We will see. I have never done business with a company that has such horrid, non-existant customer support. This outsource will hopefully save them money right out of existence. Their upper management should have to deal with India. As was said elsewhere. HP and DELL, Gateway will be getting my business. First, before you do business with ANY company, call their customer support and see who answers the phone. If it's India, go to their competition. If you don't you deserve what you get.
http://lenovo.pissedconsumer.com/
Lenovo Complaints & Reviews |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||
http://www.thebuzzmedia.com/ibm-lenovo-thinkpad-support-is-unbelievably-bad/
IBM / Lenovo ThinkPad Support is Unbelievably Bad
This is my 4th time calling IBM / Lenovo support and it’s not getting easier or faster. Let’s take a quick look at what Apple Support was like:- Call Apple Support
- Press a menu option
- Press another menu option
- Wait for 1-3mins, talk to a person, fix problem/get replacement/whatever
- Call Lenovo Support
- Press a menu option
- Press a menu option
- Press a menu option
- Press a menu option
- Press a menu option
- Wait for 10-30mins to get a person
- Told I have the wrong department, get transfered
- Wait for 3 mins
- Get order status, could be back ordered, get transfered to another department to check if it’s back ordered
- Wait for 5 mins
- Told that the package is back ordered, ask for an ETA, told I need to get transfered to get the ETA
- Wait for 6 mins
- Talking to new agent, told it’s back ordered for a month and a half — Note, this is an UltrayBay battery… aparently made by Unicorns at the top of Mt. Olympus by hand
I would also point out that I was told on the phone that if you request hardware replacement after 30 days, you are sent a refurbished part no matter what. Only if the device is replaced WITHIN the 30 days do you get a new part. That’s precious, where the hell was that notice on my support agreement? Oh it wasn’t.
It’s obvious I’m mad and frustrated, but why is the quality of this “support” so consistently bad? It’s probably good ThinkPad’s are decent machines, I could not fathom a company comming into the market with a flaky product and offer this level of support and hope to be in business for longer than a year.
If I had to buy another laptop again, I would take a long look at something else.
*(nothing has changed in the last 6 years)
http://www.bit-tech.net/news/hardware/2009/11/20/lenovo-responds-to-laptop-reliability-study/1
We have a stock of about 24 thinkpads at work. They sit in laptop bags for 90% of their lives. They then get DHL'd to exam venues for two days of computer based exams. 1 in 6 has died after 3 yrs. Not all the same failures either. Screens, HDDs, Keyboards. It's a statistically large enough sample that personally, I wouldn't touch one.
I can relate to the original study. At work we have lots (12-15) of Dell notebooks, 2 Samsung, 4 Apple, 3 Asus and 4 Lenovos. 3 of these notebooks are constantly causing trouble and all 3 are Lenovos. Silly stuff like random noise from speakers (and headphones), keyboard not discovered (3/10 times it's turned on), half display stays black now and then. And the really annoying part - we had them rma'd and they came back as "fixed" and the same issues appeared again within the first hour of testing.
We had IBMs before and they where marvelous (and so was the support back then).
We had IBMs before and they where marvelous (and so was the support back then).
As I said - other manufacturers laptops that go through similar 'plain torture' have no such failure rate.
If a laptop can't stand being fed-exed 4 times, and used for 8 days before giving up the ghost..... there's something wrong.
If a laptop can't stand being fed-exed 4 times, and used for 8 days before giving up the ghost..... there's something wrong.
Page Link:
http://tinyurl.com/br6rtzb
Thank you. Your blog was very helpful and efficient For Me,Thanks for Sharing the information.
ReplyDelete