Mwave are SCAM ARTISTS

These people ARE scam artists....

Unit F3, 3-29 Birnie Ave (closest entry is off Bachell Ave), Lidcombe NSW 2141

Bought one of the Das Keyboards from them for about $170 (including freight etc) - but these are so badly designed that the key switches, are more or less wide open to filling up with dust and jamming.

Within a month or so's use (and several months sat aside during PC repairs) this is what started happening.

All the LOW keys are the ones that are sticking - some of them are "stuck on" and the other low ones are just not coming back up to the proper height..
 

You can't use or type with this keyboard, it's a material defect in the design - it's bad workmanship.

So I followed the "Das Keyboard"warranty issue up... as per the instructions.



http://www.daskeyboard.com/guarantee/

Terms and Conditions

Das Keyboard warrants to the original purchaser that your Das Keyboard hardware product shall be free from defects in material and workmanship, which occur during normal use, for one year from the date of purchase.

In the European Union, any warranty period less than two years shall be increased to two years.

Products must be returned to the point of purchase or such other place as Das Keyboard may direct with a copy of the sales receipt or dated itemized receipt. Customers are responsible for shipping charges to return the product to Das Keyboard.

Repair, Return and Exchange Procedure

1. If you purchased from a retailer, please contact them for their RMA procedure.

So I contacted MWAVE for an RMA - and this is how it went.

Mwave 22/05/2013 4:44:03 PM
[Status Modified] - Updated
Hi how can we help?

You 22/05/2013 7:56:35 PM
I want to send it back for a refund.
As a design engineer, the workmanship is below standard, the keys stick and bind because they are open to dust.
.
Mwave 23/05/2013 2:43:51 PM
[Status Modified] - Updated
Unfortunately your return request has been declined as I was unable to get authorization to approve your return.
Generally, we do not offer refund / exchange / credit if you:
- Simply change your mind, or
- Made an incorrect decision and therefore purchased the wrong product.
Please click on this link to read our RA terms and conditions: http://www.mwave.com.au/terms-and-conditions (show less)

(my shit detectors about sleazy PC dealers went off and)

You 23/05/2013 8:08:15 PM
Well bloody well get authorisation, or I will have you by the balls in the tribunal. Next step collection by a sherrif.... AND lots of feedback on my blog. BIG TIME.

You 23/05/2013 8:09:33 PM
Play games with me and I will take you on. Guaranteed.

Mwave 24/05/2013 12:33:22 PM
Your ticket is answered and closed.



I rang them on Friday May 24th and the discussions soon became very vigerous...

They do not like being called on their bullshit and they do not like being stood up too.

When I called the guy thief for outright lying to me and refusing the refund under pretentious grounds, he said if I was in front of him, he'd beat me up....

And this comes to some really interesting things..

a) He is not the only one who he has done this shit too...

http://www.notgoodenough.com.au/viewtopic.php?p=324625

Today I went in to return the unit, the rep told me that there would be a 20% restocking fee, I explained that I was told I would be entitled to a full refund as the unit wasnt fit for purpose. after asking to speak with the manager 3 times I was still arguing with the guy on the front desk so I yelled out for the manager.

He came out and I explained my situation. he then told me basically too bad, I explained that as it wasnt fit for purpose they must offer a full refund, he says that it is fit for purpose, just not mine.

I should point out, nowhere on LG's website, nor on M-wave's does it point out this unit does not support HDMI 1.4, it was in a unit review that I found this info.

The Manager then tried physical intimidation to encourage me to leave.

and

b) The people running Mwave have been nailed by the ACCC for scamming customers on warranties and refunds for a long while....

http://www.goodgearguide.com.au/article/339577/accc_nabs_mwave_trade_practices_act_breach/

Online IT retailer Mwave has amended warranty and returns information on its Web site, following intervention by the Australian Competition and Consumer Commission (ACCC).

The ACCC raised concerns that Esel Pty Ltd, trading as Mwave, was not taking responsibility for warranty claims but instead directing customers to manufacturers. The company’s return policy also required consumers to pay any shipping costs to return faulty goods to Mwave. The ACCC said that if the return of faulty goods is necessary, then the cost should be borne by the seller.

“Online traders should be aware that the ACCC reviews sites regularly and will consider action where remedial work is not quickly undertaken,” said ACCC chairperson Graeme Samuel.

“Consumers have the same rights online as if they were to walk into a store. Basically, they can expect that a product would have a level of quality and performance that would be reasonable to expect, do what it is meant to do and match its description.”

The ACCC added that Mwave has admitted it was at fault and has agreed to consider warranty claims for faulty products purchased since 1 July, 2007, where consumers were denied a remedy due to the admitted false and misleading statements. Mwave will put up a notice on its site to explain the matter to customers.

http://www.mst.com.au/news/the-accc-continues-its-crackdown-on-online-terms-and-conditions

In March of this year, the ACCC successfully pursued a site known as mwave.com.au ("Mwave"). The ACCC deemed that certain statements on Mwave's website were likely to mislead consumers as to their statutory protections under the Trade Practices Act 1974 (Cth) ("the Act"), including the following:

• Mwave does not provide any warranty and consumers must deal directly with the manufacturer
• Warranties arising under statute do not apply
• The consumer is required to pay shipping costs incurred in returning faulty goods

The ACCC forced Mwave to review its warranties and return policies to ensure they comply with the consumer protection provisions under the Act.



The FINAL comment on this article is rather pointed.....

 http://www.arnnet.com.au/article/339596/mwave_misleading_warranty_refund_big_misunderstanding_/

Mwave: Misleading warranty and refund 'big misunderstanding'

ACCC approached Mwave regarding the issue nine months ago, claims the online retailer.

Problems with Mwave’s warranty and returns policy were rectified nine months ago when approached by the Australian Competition and Consumer Commission (ACCC), according to the online retailer.

The comments follow a statement from the ACCC]] on March 12, which claimed Mwave agreed to amend its warranty policy after the consumer watchdog intervened.

According to the industry watchdog, Mwave’s website stated it was not responsible for warranty claims and customers had to deal with manufacturers directly. The company also wanted customers to pay for freight costs when returning a faulty item.

Mwave marketing manager, Steve Grant, said the matter was a big misunderstanding on its part and was corrected nine months ago with the help of the ACCC.

“The initial wording for our warranties policy on our website was written incorrectly,” he said. “We have worked with the ACCC since July last year to fix the problem and to make sure everything is now correct.”

Grant said he appreciated the ACCC had a position to fulfil and saw Mwave’s cooperation as proof it had no intention to mislead customers.

“We were more than willing to work with them to show our intentions are good and it was a misunderstanding on our behalf, so we relish the opportunity to work with them and rectify the issue,” he said.

Mwave is now headed up Ex-Anyware director, Victor Lee.

http://www.accc.gov.au/media-release/online-retailer-remedies-misleading-messages-about-warranties-and-refunds

Online retailer remedies misleading messages about warranties and refunds

12 March 2010

An online retailer of computers, software and electronic goods has amended its site and will consider some warranty claims after Australian Competition and Consumer Commission intervention.
The ACCC raised concerns that representations made by Esel Pty Ltd, trading as Mwave at www.mwave.com.au, breached the Trade Practices Act 1974 because its warranties and returns policy contained misleading and false information about consumers' rights.
The intervention continues the ACCC's focus on online traders who misrepresent consumers' rights concerning warranties and refunds.
"Online traders should be aware that the ACCC reviews sites regularly and will consider action where remedial work is not quickly undertaken," ACCC chairman Graeme Samuel warned today.
"Consumers have the same rights online as if they were to walk into a store. Basically, they can expect that a product would have a level of quality and performance that would be reasonable to expect, do what it is meant to do and match its description."
The ACCC was concerned about statements to the effect that:

• Mwave does not provide any warranty and consumers must deal directly with the manufacturer;
• warranties arising from statute do not apply; and
• the consumer is required to pay any shipping costs incurred in returning the faulty good to Mwave.

If it is necessary to return faulty goods to the place of purchase, the ACCC considers it reasonable for the seller to pay appropriate freight costs.
The Act provides that consumers have certain statutory rights in respect of goods purchased from a retailer. For example, if a good is defective, the consumer may be entitled to request a refund from the retailer rather than accept an offer of replacement or repair.  Such a right is usually available for a 'reasonable time' after the consumer received the good.  Consumers are also entitled to seek a remedy from the retailer and need not be told that they must deal with the manufacturer directly.
Mwave admitted its warranties and returns policy contained false and misleading statements about consumers' statutory warranty rights.  It has amended its warranties and returns policy and will place notices on its website in its e newsletters explaining its conduct.
Mwave has also agreed to consider warranty claims for faulty products purchased since 1 July 2007 where consumers were denied a remedy or may not have pursued a remedy because of Mwave's admitted false and misleading statements.
A copy of the court enforceable undertaking provided by Mwave can be found on the ACCC's website, www.accc.gov.au. Undertakings are posted on the undertakings register which is available via the public registers link on the homepage.

Related register records

• Esel Pty Ltd

Links

• Warranties and refunds—a guide for consumers and business

Release number: 

NR 046/10

Media enquiries: 

Mr Graeme Samuel - (03) 9290 1812

Ms Lin Enright - (02) 6243 1108

http://transition.accc.gov.au/content/index.phtml/itemId/917716

The issues to read:

http://transition.accc.gov.au/content/item.phtml?itemId=917716&nodeId=91dc52bef34297f07adcd64c989ef071&fn=Undertaking.PDF

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MWAVE - It's "instant bullshit" their way out of providing a refund under warranty - and it's now "Fuck the ACCC" - because we won't get caught lying to people again.. cough cough - again... again... again.

Slippery, sleazy, evasive and dishonest.

Right from the word go.

Steer clear of them.


And if they try to get away with fucking you around and ripping you off etc...


Go complain to the ACCC:

http://www.accc.gov.au/contact-us

And the NSW Office of Fair Trading.

http://www.fairtrading.nsw.gov.au/


And the bonus points for pissing customers off - by lying to them, ripping the off, scamming the system, fucking up repeat sales etc., and earning a great reputation for being arseholes to do business with....

http://www.youtube.com/watch?v=Tz6Rrmo1ys8


Further to this..

After telling the customer service manager, that I will make them accountable for their actions, as in totally - within ONE day he leaves this comment on the blog:


Mr Anonymous - "You bought the wrong keyboard for your needs - you need to grow up and learn to live with your decisions, rather than rant at vendors!"

My Retort: That is exactly what the customer service manager at Mwave, said to me yesterday over the phone.

Funny - your comment comes from the same IP address.

Good one genius.


The guys next move on the same day, was to use my customer details, such as my name, and my address and my phone number, to sign "me" up to a whole heap of online vendors, who then spent the next two weeks ringing me up offering me anything from roller blinds to debt consolidation....

And I also got signed up to a heap of online sites, who's services and products I neither needed nor wanted.

LOL

And......

I left a review for Mwave on  Product review:

http://www.productreview.com.au/r/mwave-com-au/428529.html

The thing is when I left the review, Mwave had like 149 good reviews (presumably mostly fake) and 75 TERRIBLE reviews.....

Within about 3 days, there were 60  BRAND NEW glowing testamonials.

"Oh the Sun shines out their arses, they are so great, best computer sellers in the world."- the fake reviewers chirped....

Wetting themselves with delight at the mere mention of Mwave....

And they all all looked terribly, terribly fake.


If you want to get an honest appraisal of their business model, tack my report, the scammy antics as reported by the ACCC, - AND the 75 long standing TERRIBLE reviews on the Product Review website:

http://www.productreview.com.au/p/mwave-com-au.html?rating=1#reviews

You might also note - as well as the instant sun shines out our arses reviews, there is almost NO middle of the road ones.....



This is how their rating was when I left my review 26th May 2013:

 
Within 3 days or so, the fake POSITIVE reviews, jumped up from 149, to 205:

I bet there was a whole heap of damage control behind this......

Bury the bad reviews, under our bullshit - yes sir-ee.

With an official history of ripping off customers, stealing from them, lying to them, giving them the run around, and using their personal information to sign them up on websites just to piss them off - why not add in a shitload of fake reviews too!


On the truthful side, the TERRIBLE reviews, there is 13 pages of really unhappy customers, leaving comments like this......

Horrible - Worst Business I've Ever Dealt With - Avoid Like The Plague

1.0

- Terrible

Ian-OZ posted this on Feb 06, 2013

~~~~~~~~~~~~~~~~~~~~~~~~~~~


An interesting thing has come up:

The people in Mwave, are stacking the bias of the reviews left for them, by ONLY asking people to post comments about "positive" service, but they are staying dead silent and NOT asking people to post reviews about NEGATIVE experiences...

Hmmmmm Rigging the Review Sites......

http://forums.whirlpool.net.au/archive/2120282

G'day Whirlpool :D

I've noticed something fishy bout this store, been a long time member though only recently i and my colleagues have began receiving productreview.com.au feedback emails requesting that you rate the experience..

My orders are 50/50 on time, though my latest order was delayed quite a fair bit, i got over that since these things happen and the order before that was quick....
 
Problem is, i only got the feedback email for the order that wasnt delayed. I noticed this cause i was waiting for it to stick it up them..

My colleague verified and that was enough to bring attention.

I know product review isn't much to go by and this isnt a great big deal, but the fact that the balance is misleading to the Australian consumer is alarming.
 
The dishonest nature is enough for us to switch to a more honest retailer.

Just thought i would throw this out there as caution not to trust their overall review stars.

Link to their PR profile on PR.com.au

http://www.productreview.com.au/p/mwave-com-au.html

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Mwave, and the general consensus is, is that they are pretty shonky operators to be doing business with....

Crooks, liars, thieves, scammers, bullshit artists......

Bullshit from arsehole to breakfast if you ask me.