I haven't taken a swipe at the fucks in Origin Energy for a while..

But they have given me good reason too recently...

Something about fucking me around for ages, and not remembering that I bill for my time, in dealing with their fuck ups.....

And they think they can on sell their alleged bill for me, without fixing up the fuck ups they created, and paying for my time, in shifting their shit back into their in tray, which they refuse to take responsibility for fixing up and paying me for.

So they can fucking live with it.

And a quick look around the web - it's nice to see their customers still hold them and their fucking bullshit in the utmost contempt.

http://www.productreview.com.au/p/origin-energy.html

1 of 74 pages

 Origin Energy
www.originenergy.com.au
1.3 from 879 reviews
Origin Energy
    Reviews (879)
    Q&A (59)

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Emad Ehsan
Adelaide
    2 reviews
    2 comments
    4 helpful votes
Pathetic Service
1 out of 5, reviewed on Mar 10, 2017
I moved houses and renewed the contract back in December 2016 for both electricity and gas.

Upon moving to a new house, I started getting letters from Origin stating that I need to get a gas connection otherwise they will disconnect my gas supply.

I rang them few times to resolve the issue and their customer service supervisor advised to "Ignore these letters"- guess what happened ? they came and disconnected my gas !!.

I rang them in the evening about this issue and then they finally realized that it was their fault that the original connec tion was made on a different MIRN - not on the meter which was connected to that house!

They were very quick in getting the gas disconnected but not coming back the next day to reconnect as they said its out of their hand and it may take up to 5 working days! which is ridiculous,

Now me and my family and young kids are without the gas, no hot water to shower or bath, no gas to cook and Pathetic origin staff cant force their distributor to come an reconnect me ! Its a long weekend and we will be without gas for another 3-5 days !! Its totally CRAP and I will go and speak to Ombudsman and solicitor to discuss the way they have treated my problem..

I will not recommend origin as your supplier as they have a bunch of useless staff with no knowledge of their work whatsoever .





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Peter M.
    3 reviews
Would say their normal service is excellent, apart from a recent collections issue...
4 out of 5, reviewed on Mar 10, 2017
I changed to Origin for LPG about in the middle of 2016 after my former provider wouldn't help me with structuring bill payments, so far I've found their customer service always great. - I was a little disappointed recently after an oustanding balance was simply referred into collections without even notifiying me beforehand though...
Was this review helpful?

Origin Official
Hi Peter, thank you for the compliment. Its always nice to hear from customers where we got it right. I am sorry about the collections issue though and will get it investigated. Please send me your account and a contact number via email to Supportsocial@originenergy.com.au - Syed.
Origin posted on Mar 10, 2017

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KRT
    1 review
    1 comment
Customer Service.
1 out of 5, reviewed on Mar 08, 2017

My experience with Origin Engergy late the lowest.

I would wait on the line for a minimum of 30 minutes only to be transferred and again would wait.

I was after a simple form that had been posted twice and never arrived and was trying to arrange it as an email form..

They don't have one!

Then after 4 weeks still no form and I get a txt with no reply mentioned on it to say the time limit on the application is running out and to get it in quickly!!
I would of if I had of received one..

CEOs of companies say the most important thing to a company is their customers... Not in Origens case.

I've joined the hundreds of others in the Origin Energy Bad Service Club.. Now given to the Industry Ombudsman ..


Origin Official
Hi there, sorry to hear of your bad experience. So we can help out can you please email us the details of the 'form' you were requesting and we can get a case manager to help out. Please email us at supportsocial@originenergy.com.au Thanks - James
Origin posted on Mar 08, 2017


KRT
Hi James, your organisation is incompetent. I have given up dealing with the advocacy section. Even their manager doesn't respond. They have provided me with so much misinformation, it astounds me.. This has been over a month.. They have said twice that the application was unsuccessful, how that that be when I haven't even received the form.. Forms that they can't email!?

I found out through the Ombudsman that they can and should have.. I'm disgusted like so many others on this site.. and we are the ones that bother to complain .. Your advocacy section doesn't even have a list of people who experience problems or complain. The sooner the industry is taken back by the Government the better. This is in the hands of the ombudsman as of yesterday..
KRT posted on Mar 08, 2017



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George
    1 review
    1 helpful vote
Very bad. ORIGIN
1 out of 5, reviewed on Mar 04, 2017
Thives, fraud and stupid.
Service below any level of expectation.
Never again
TAKE AS A WARNING - VERY BAD.
Big mistake to join!

I joined a so called Easy Payment Plan and Origin started tu pump my bank account without any substantiation.

While I accumulated credit on my account, Origin increased my monthly payment and kept the credit.

After lodging a complaint, no response received.

Absolutely bad communication and customer service uncomprehensible.

After a week "fighting" over a phone, I gave up and trying to transfer to an other en ergy provider.

I do not belive, that this kind of financial operation and blackmailing may exist.

The discount offer for direct debit makes them access to a bank account that they may use as they pleased.

What else, I belive, that I am dealing with an organization in a third world country!!!!
1 person found this helpful, do you?

Origin Official
Hi George, we're sorry for this entire experience you've had with us and we'd like to pass on the feedback, as it seems by your experience it's been difficult for you communicating with us, and we ... read more »
Origin posted on Mar 04, 2017

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Ab barati
Not recommended
1 out of 5, reviewed on Mar 01, 2017
I don't recommend. The most expensive company, its just a word of mouth; we give you %30 discount, in fact they send you the highest amount. Now we are connected to another company.


Origin Official
Hi Ab, sorry to hear about the bad experience. Please let us know if we can assist you with anything, thanks - Syed.
Origin posted on Mar 01, 2017


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Rodney
brisbane
30min Delay Ha
1 out of 5, reviewed on Feb 28, 2017
I have now been on hold for 1hr 25mins when the message stated around 30mins.. Not a great start. This is because i went online as stated for a new connection but my builder was contacted as you wanted more info.. so why direct people there if you can't complete all info require..
ended up 1.55mins on hold .. Disgusting

Origin Official
Hi Rodney, sorry to hear you were on hold for so long. We aim to answer all calls as soon as we can. We have been experiencing higher than normal call volumes for our New Connections team and we are working at getting more customer service agents available to help with the call flow. We will pass your feedback on, if you still need assistance however please feel free to email us at supportsocial@originenergy.com.au and we can get a case manager to give you a call. Thanks - James
Origin posted on Feb 28, 2017

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bobo
Never join Origin...You will be disappointed if you do.
1 out of 5, reviewed on Feb 28, 2017

Extremely bad service...Got disconnected, No electricity,,,my son got burnt using a candle. I couldn't pay the bill which I still needed to look at since my bill has doubled. Their record that was sent to me did not display the payments I have made

This company is a rip off. they have got their special ways of charging. I asked for the past bill. How could this company be inhumane. My freezer and fridge food has gone bad. It takes almost 2 days to get connected. The rubbish my family going through is unimaginable because of unnotified disconnection


Origin Official
Hi Bobo, I'm very sorry to hear about your experience with Origin recently. Any payment you have made onto the account prior to a bill being issued should absolutely be deducted from the total. I would really like to have a team member look into this for you to make sure your payments have been received and that your power is connected as soon as possible. Please email us with your account and contact details with reference to this Product Review to supportsocial@originenergy.com.au so that we can get in touch with you. Thanks - Vanessa.
Origin posted on Feb 28, 2017



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T P
Melbourne
    3 reviews
    5 comments
    2 helpful votes
Enough... Unprofessional and unethical Origin service
1 out of 5, reviewed on Feb 27, 2017

On Friday morning 24/02/2017 a technician from Brivis Ducted Heating came to my house to repair it, which was not working. Over 30 minutes of running test and inspection with his diligence, he found out that a low gas pressure (which he said it was a very common problem) was culpable and advised me to contact my gas company- Origin to fix it.

He professionally wrote a report with a service fee $243,95. I was worried about technical terms and requested him to talk to Origin on behalf of me. I authorised Origin staff for the technician directly e xplaining to the problem and sending someone to inspect a gas pressure.

After about 15 minutes of phone conversation, the technician shook his head with frustration, telling me that a girl from a call centre (phone: 132461) was “useless” and that someone would come on Monday (27/02/2017) anytime from 8.00AM to 5.00PM and that I should phone Origin again to ensure someone would come approximate time so that I could show the report with technical issues. I phoned about 11.30 AM and talked to a girl from Origin call centre.

I explained my concern and wanted to know within 2-3 hours of time (rather the whole day) so that I could wait for an Origin technician. First she said she could not find a record of booking !!!!. With an Indian accent, which was very & very difficult to follow. I totally got lost to understand what she was talking about. I requested to talk to her supervisor. I waited for about 15 minutes and then the phone was hung up. I called again.

Another Indian accent girl picked up a phone. Again, I explained to her and requested to have someone to fix the gas pressure. And again, I hardly ever understood what she said. She seemed not to understand my request, even though I repeatedly told her this was a gas not electricity and read out my gas account number….

To cut a long story short, I lost my patience and asked to talk to her supervisor. I waited and waited for over 35 minutes. I then talked to another Indian accent girl. I explained to her and needed to fix my ducted heating as soon as possible, because my daughter was sick and needed it. She asked me what was ducted heating and how to spell it and how it was relevant to gas!!!!!!!! I was very annoyed and irritated. I yelled and requested to talk to a superior or a manager. She said she was the supervisor. I said I needed to talk to your manager. She said to wait for her to transfer. About 5 seconds, the phone was abruptly cut off…. Nearly 2 hours for nothing.

In a sense of hopelessness, I tried to call Multinet with not much expectation to get advice (phone 132691). I explained my gas situation and the helplessness of Origin with an Australian boy from Gas Marketing Operator. He promised to send someone to inspect this afternoon and a technician would call me before he came. About 4.30 PM, the technician called and arrived 10 minutes later. He confirmed the gas pressure was low and replaced with a new unit. He also diligently came inside my house to ensure the ducted heating and the gas stove be working…. They both worked very well now. Many thanks for Multinet professional work. I do appreciate them.

I tried to write a complain to Origin today (26/2/2017) via on its website ( there was no phone contact to make a complain). The website was “ currently unavailable” !!!!!!. I wonder Origin would take action with these girls and reimburse my $243,95 fee, which was due to gas faulty…… I am going to search for another company, even I have been with them over 15 years with direct debits with gas & electricity service.

Origin is the worst that I deal with to compare with other companies such as P&O cruise, AAMI & Optus that I wrote for Product Review
UNFINISHED STORY… I will update your readers how Origin would address my concern….

Origin Official
Hi T P, so sorry to hear about your poor experience. It's quite sad to hear that we have dropped the ball in regards to helping you with you low gas pressure issue. If you can email your details to supportsocial@originenergy.com.au we can get a case manager to get in touch and help out. Thanks - James
Origin posted on Feb 27, 2017

T P
This morning about 8.30 AM 27/02/2017 Multinet voluntarily sent a technician to follow up the gas pressure without a notice. It is very diligent and professional to care for a customer.

I wish Origin could a leaf from Multinet... He told me, if I could replace a bigger pipe, I would not have any problem with the ducted heating, gas hot water (which sometime does not heat up) and stove. I called a plumber to get a quote, he told me that he has no authority to replace it, because it belongs to Origin. He advised me to call Origin to replace. I am already paranoid with Origin call centre....Just wasting my time with frustration. & "mental illness"... Anyway, I will try to contact "Origin Official", as Product Review attached.
T P posted on Feb 27, 2017

T P
I forget to inform you that NONE Origin technician came to me today (27/02/2017), even I spent the whole day to wait !!!!!!!!!!!!! WELL DONE Origin. I am researching another gas & electricity company
T P posted on Feb 27, 2017

T P
See attached email below from Origin!!!! No wonder, the plumber said Origin only knew how to get your money... I hope I could get a better company....
Thanks for no thanks

Hi (name deleted)....
My name is Tom and I’ve been assigned to your enquiry as your case manager. I’ve thoroughly gone through your account have checked that Multinet who are your local distributor have fixed your meter and the pressure that runs through it.

There will be no fee for this, as it’s part of their network. Anything further passed the meter, such as your Hot Water, or Heating appliances, including any pipes leading into the property in, or after the meter is the responsibility of the tenant/landlord, or owner of the property.

We apologise for any inconvenience caused when you called in to speak with us, however as your retailer, we are only responsible for billing you for any usage that goes through your meter, including supply charges. We communicate with Multinet if there are any issues with your meter. We’re not able to credit you any money for you calling a private plumber, or external technician as this falls outside Multinet’s network.

We’re always happy to help you out, and if you need further time to pay your account, please let us know by responding to my email.
Best,
Tom
Origin Social Media Team

T P
Hi Tom,
I am about to go my gas & electricity service to another company…. Thanks for no thanks
PS: Your email attached to Product Review website


T P
On 2/3/2017 I again called the plumber who told me that the pipe belonged to Orgion's responsibility & the low gas pressure was my problem!!!!. I said Tom, from Origin emailed and confirmed that the pipe near the unit outside the house was my responsibility . "... F... don't I want to make money, if I can....You should find another company. This is the last straw. I have to move.....
T P posted on Mar 05, 2017

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sam
    2 reviews
    2 comments
    4 helpful votes

Ripped off again 1.06 a day to supply with over 100,000 customers you do the math!!

1 out of 5, reviewed on Feb 24, 2017

So if origin have 100,000+ customers in s.e.q that's over 100,000 dollars a day to just supply gas. My 3 month usage was 17 dollars!! yet still cost 1.06 per day to supply this is a rip off and can someone tell me how much in KG is an MJ like if i were to get a swap 'n' go 9KG how much is that in mega joules?? no one at origin can tell me this is a joke I'm sick of being ripped off. Just google it 4.3 million customers!!!!



Origin Official
Hi Sam. Even though we have many customers in South East Queensland, there are still costs in which we have to incur as a result of pass through costs through the natural gas distributors, and generators.

This includes supply, wholesale contract costs, communication costs, usage wholesale costs, and distribution costs. To give you more exact specifics, a typical kg of natural gas equates to 49 mj. Therefore, you'd get around 441 mj out of a 9 kg LPG bottle.

Sorry to hear you didn't get this information first cab off the rank. We'll make sure we pass on this feedback to our team. Hope this helps. If there's anything else, feel free to email us at supportsocial@originenergy.com.au. Thanks, Tom
Origin posted on Feb 25, 2017


sam
so im paying around 200 dollars for a 9kg bottle of gas. again RIPPED OFF!!!!!
sam posted on Feb 26, 2017

Origin Official
Hi Sam, we'd like to clarify this information and provide you with an understanding of how the Gas is charged to you. Please forward your enquiry and your account details to the Email address above so we can investigate further. Thanks - Mark
Origin posted on Feb 27, 2017

sam

if i can get a bottle of gas from bunnings which has also been through distributors and wholesalers and retailers and still costs 20 dollars for 9kg how do you justify you charges. i say again RIPPED OFF!!!!!!!!
sam posted on Feb 27, 2017

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Andrea D.
Sydney NSW
    5 reviews
    2 answers
    5 helpful votes
Incompetent
2 out of 5, reviewed on Feb 24, 2017

Since we started using Origin as our electricity and gas providers we have had nothing but headaches. Majority is related to Jemena (for which I have already written a review) however Origin never did anything to address issues people have been experiencing with their distributor Jemena: they just sit back, wait for the meter readings from Jemena and when they receive only estimated figures they send, in my opinion, insulting emails/letters to their customers one of which I have just received stating that we and I quote "refused them access whe n they asked for it".

Shame on you Origin and Jemena, not only that we were never late with the bill payments but to send something like this when we were never contacted re access request to our apartment let alone that we refused to give you one, shame on you! Our building has a concierge and there is always someone there so to claim the access was refused is a pure lie! Is this how you treat your customers.

I probably should not be writing a review when I am this upset but I was just shocked with the email content especially as we provided the meter readings to Jemena on 15th Feb (just 9 days ago) and if Origin has not received them as yet how is that our fault. Honestly, you really need to do some major training in professionalism not to mention clean your house first (sort to speak) before you go around accusing your customers.


Origin Official
Hi Andrea, we acknowledge this can be frustrating, are sorry to hear you've had this experience. As much as we wish to have more control over the situation, it is the distributor who is responsible for the meter readings. We're able to communicate self reads back to them so we can obtain permission to bill you based off your own self-reads. We'd like to help you further, so if you could please email us at supportsocial@originenergy.com.au, we'll be able to help with getting your bills amended. We'll also see what we can do to escalate any access information to Jemena to ensure they're following the access details. Thanks for taking the time to let us know of this, Tom.
Origin posted on Feb 25, 2017


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Maggie
Brisbane
    1 review
    1 question
"No more nasty surprise" fixed payment plan is ridiculously nasty
1 out of 5, reviewed on Feb 23, 2017

I've been a royal customer of Origin for both Hot Water ( Gas ) & electricity since more than 15years. I'm a .single mum living with a daughter for the last 9years. For gas(HW), the bill was about $90 per quarter on average in 2014, then having increased every quarter since 2015. The latest invoice of $303.37 ( quarterly bill ) arrived last week. We are still two people hardly at home weekdays ( the same 2bed room unit for 8 years ) . I don't know why it has become this expensive. 50% increase even from the last bill.

I called Origin today to ask two things " Why it increased so much" and " if any discount available to my account". The agent (she) said " I will look up your current account and check if we could offer any better plan. but I can help only with your electricity bill " ( not Hot water bill I originally asked for ). Then she suggested " How about $110 per month fixed for 12months? Would you like to change to this plan?" "- I asked " you mean $110 quarterly? or monthly?" she answered " it is monthly payment for 12 months". "

Well...but ( as you can see on your screen ) my last electricity bill was $228.65 per quarter. $110 per quarter is much more expensive than now. Why would I change to the new expensive plan?" - then she became quiet a while " oh yes ...but my computer suggest this is the best plan for you."

I was speechless.... she couldn't figure out why $110 monthly would be more expensive than $228.65 quarterly before suggesting me the new plan. According to Origin ads on the radio, it is " No more nasty surprise fixed plan"

Before hang up, I asked the agent " Do you know the reason why your energy became so ridiculously expensive? " She said quietly " No we don't know why...". ....Origin should educate your staff before letting them start taking calls. You are just breeding more and more angry customers!

Origin Official
Hi Maggie, thanks for taking the time to get in touch with us. We're sorry to hear about the experience you've had with us and would like to further look at how we can serve you better and make things easier. The plans are not always going to be suitable, depending on your usage, and we may have other alternatives available for you. If you could please copy and paste your above review, and send it to us at supportsocial@originenergy.com.au, we'll be happy to help. Thanks, Tom
Origin posted on Feb 23, 2017

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alio80
    1 review
    1 helpful vote

Origin - I should have read the product review first before signing up with them! Never again

1 out of 5, reviewed on Feb 23, 2017

Gave Origin plenty of notice of my moving out date. Origin sends a final gas bill with an estimate instead of an actual meter read. Final gas bill is very high and we were away for most of the time. Origin refuses to change it even after review. Customer service is hopeless... I rang twice to resolve the issue and they couldn't even do that. I have learnt my lesson... Never sign with Origin ever again.
1 person found this helpful, do you?

Origin Official
Hello, we are sorry to hear this and I would like to have a billing specialist get in touch with you today to see how we can help. Please send us an email to supportsocial@originenergy.com.au with your account and contact details and reference this Product Review so that we can get in touch. Thanks - Vanessa.
Origin posted on Feb 23, 2017