The Ultimate Dumb Fuck Question - The Foreign Call Centre Syndrome.
Well at least one of them... I could probably think of of a few more if I had the time and head space for it. And although this is a real "does not connect the dots" issue, it's not exclusive to foreign call centres - it's fairly endemic amongst stupid people to do this shit on the phone... And stupid staff equate with stupid management..... OK: I have an account with X Phone company. They have a number, I go and look up the number - I do this by making the effort to FIND the company, and then match Company X's details with their phone number. I then dial this number. Shit for brains script monkey answers the phone, and says, "HI you have rung the X phone company - can I help you?" Well this is good, it means that the data I have looked up, and the number I have dialled, has actually gotten me through to the customer service dept at the X brand Phone Co. I did not get the neighbours, the police, the pizza shop, the mechanics, the scuba diving school, the